Support
Use email if you cannot sign in. Signed-in workspace customers can track requests in the app.
Service hours
Monday to Friday, 09:00–17:00 CET/CEST, excluding public holidays in Rhineland-Palatinate, Germany.
A message arriving outside these hours is read on the next working day.
Response target
A reply from a person by the end of the next working day, for requests received during service hours.
This first-reply target is not a resolution deadline or an SLA with credits. Switching requests receive separate written confirmation within two working days.
Security and data protection
Use this address for security incidents, data-subject requests, and enquiries from supervisory authorities.
The data processing addendum governs breach-notification deadlines.